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Title:
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Reference services in a digital library of historical artifacts.
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Author:
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Chan, Roy.; Goh, Dion Hoe Lian.; Foo, Schubert Shou Boon.
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Copyright year:
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2002 |
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Abstract:
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The National Archives of Singapore (NAS) is a Singapore government organization
tasked with the preservation of national records. The NAS offers a reference service
where NAS staff respond to public enquiries on archival resource matters. Through
time, it was noticed that certain enquiries were being asked more frequently than
others. Hence, physical folders were maintained to house information on subjects that were identified as popular enquiries. However, when swarmed with enquiries, this
paper-based approach was found to be inadequate. The Enquiry Database (ED) was
thus conceived to automate the reference service as well as to eliminate the necessity
of the public to enquire in person at the NAS’ premises for common enquires. |
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Subject:
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DRNTU::Library and information science::Libraries::Digital libraries and information portals. |
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Type:
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Conference Paper |
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Conference name:
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Conference on Asian Digital Libraries (5th:2002:Singapore) |
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School:
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Wee Kim Wee School of Communication and Information |
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Rights:
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The original publication is available at www.springerlink.com |
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Version:
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Accepted version |
