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Reference services in a digital library of historical artifacts

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Reference services in a digital library of historical artifacts

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dc.contributor.author Chan, Roy
dc.contributor.author Goh, Dion Hoe-Lian
dc.contributor.author Foo, Schubert Shou Boon
dc.date.accessioned 2009-10-01T02:45:16Z
dc.date.available 2009-10-01T02:45:16Z
dc.date.copyright 2002
dc.date.issued 2009-10-01T02:45:16Z
dc.identifier.citation Chan, R., Goh, D. H., & Foo, S. B. (2002). Reference Services in a Digital Library of Historical Artifacts. Conference on Asian Digital Libraries (5th:2002:Singapore).
dc.identifier.uri http://hdl.handle.net/10220/6106
dc.description.abstract The National Archives of Singapore (NAS) is a Singapore government organization tasked with the preservation of national records. The NAS offers a reference service where NAS staff respond to public enquiries on archival resource matters. Through time, it was noticed that certain enquiries were being asked more frequently than others. Hence, physical folders were maintained to house information on subjects that were identified as popular enquiries. However, when swarmed with enquiries, this paper-based approach was found to be inadequate. The Enquiry Database (ED) was thus conceived to automate the reference service as well as to eliminate the necessity of the public to enquire in person at the NAS’ premises for common enquires.
dc.format.extent 2 p.
dc.language.iso en
dc.rights The original publication is available at www.springerlink.com
dc.subject DRNTU::Library and information science::Libraries::Digital libraries and information portals
dc.title Reference services in a digital library of historical artifacts
dc.type Conference Paper
dc.contributor.conference Conference on Asian Digital Libraries (5th : 2002 : Singapore)
dc.contributor.school Wee Kim Wee School of Communication and Information
dc.identifier.doi http://dx.doi.org/10.1007/3-540-36227-4_66
dc.description.version Accepted version

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