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Evaluation of hospital portals using knowledge management mechanisms.

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Evaluation of hospital portals using knowledge management mechanisms.

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dc.contributor.author Lee, Chei Sian.
dc.contributor.author Goh, Dion Hoe-Lian.
dc.contributor.author Chua, Alton Yeow Kuan.
dc.date.accessioned 2009-10-02T01:08:04Z
dc.date.available 2009-10-02T01:08:04Z
dc.date.copyright 2007
dc.date.issued 2009-10-02T01:08:04Z
dc.identifier.citation Lee, C. S., Goh, D., & Chua, A. (2007). Evaluation of hospital portals using knowledge management mechanisms. Proceedings of the 10th International Conference on Asian Digital Libraries ICADL 2007, (December 10-13, Hanoi, Vietnam), Lecture Notes in Computer Science 4822, 15-23.
dc.identifier.uri http://hdl.handle.net/10220/6120
dc.description.abstract Hospital portals are becoming increasingly popular since they play an important role to provide, acquire and exchange information. Knowledge management (KM) mechanisms will be useful to hospitals that need to manage health related information, and to exchange and share information with their patients and visitors. This paper presents a comprehensive analysis of knowledge management mechanisms used by 20 hospital portals from North America and Asia to access, create and transfer knowledge. We developed a systematic and structured approach to evaluate how well the portals captured and delivered information to patients and visitors about the hospitals’ business processes, products, services, and customers from the perspective of three KM mechanisms (i.e. knowledge access, knowledge creation and knowledge transfer). Our results show that our selected hospital portals provided varying degrees of support for these KM mechanisms.
dc.format.extent 11 p.
dc.language.iso en
dc.rights The original publication is available at www.springerlink.com.
dc.subject DRNTU::Library and information science::Libraries::Digital libraries and information portals.
dc.title Evaluation of hospital portals using knowledge management mechanisms.
dc.type Conference Paper
dc.contributor.conference International Conference on Asian Digital Libraries (10th : 2007 : Vietnam)
dc.contributor.school Wee Kim Wee School of Communication and Information
dc.identifier.doi http://dx.doi.org/10.1007/978-3-540-77094-7
dc.description.version Accepted version

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