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The National Archives of Singapore reference enquiry database

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dc.contributor.author Goh, Dion Hoe-Lian
dc.contributor.author Chan, Roy
dc.date.accessioned 2009-12-30T01:19:17Z
dc.date.available 2009-12-30T01:19:17Z
dc.date.copyright 2003
dc.date.issued 2009-12-30T01:19:17Z
dc.identifier.citation Goh, D., & Chan, R. (2003). The National Archives of Singapore reference enquiry database. The Electronic Library, 21(4), 316-321.
dc.identifier.issn 0264-0473
dc.identifier.uri http://hdl.handle.net/10220/6172
dc.description.abstract The National Archives of Singapore offers reference services to members of the public on questions related to Singapore’s history and heritage. However, with only two reference officers stationed at the reference helpdesk at any one time, users may often have to queue to await servicing while the officers are busy attending to queries, telephone calls or retrieving physical documents. The Reference Enquiry Database was thus conceived to provide Web-based access to ready reference information on frequently asked subjects by members of the public, thereby reducing waiting times for users, easing the workload of references officers and allowing them more time to attend to more complex information needs. This paper provides the background and rationale for the system as well as discusses design and implementation issues.
dc.format.extent 14 p.
dc.language.iso en
dc.relation.ispartofseries Electronic library
dc.subject DRNTU::Library and information science::Libraries::Archives and records management
dc.title The National Archives of Singapore reference enquiry database
dc.type Journal Article
dc.contributor.school Wee Kim Wee School of Communication and Information
dc.identifier.doi http://dx.doi.org/10.1108/02640470310491540
dc.description.version Published version

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