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https://hdl.handle.net/10356/10638
Title: | Measuring education service quality in Singapore primary schools. | Authors: | Lim, Seok Bin. | Keywords: | DRNTU::Social sciences::Education | Issue Date: | 1999 | Abstract: | This study uses a modified version of the SERVQUAL model to measure education service quality in Singapore primary schools. Singapore takes on a new direction towards fostering a knowledge-based economy to ensure the survival of the resource-impoverished island. The five service dimensions of Tangibles, Empathy, Assurance, Reliability, and Responsiveness, are used in this study to evaluate Academic Excellence, and Essential Character Building. | URI: | http://hdl.handle.net/10356/10638 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
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NBS-REPORTS_3167.pdf Restricted Access | 374.72 kB | Adobe PDF | View/Open |
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