Seagate Technology International (B) – enhancing supply chain collaboration
Tang, Hung Kei
Date of Issue2001
College of Business (Nanyang Business School)
Asian Business Case Centre
Seagate Technology International
It is late August 2001 and YC Goh and CP Teh have gathered once again to assess the progress at e2open.com (e2open), the industry-sponsored marketplace co-founded by their employer, Seagate Technologies International (Seagate). As the Executive Director - Materials Asia, and Senior Director - e-Business respectively at Seagate's regional base in Singapore, Goh and Teh hope that Seagate maintains its competitive advantage in supply chain management (SCM), and are therefore keenly interested in ensuring the success of e2open. However, ever since its founding one year previously, the ISM has encountered strong resistance from various electronics and high technology industry players it has been targeting. This is largely because the "Internet revolution" of the late 1990's has turned into an "Internet bubble" and, in the process, has left many investors and potential customers skeptical about the feasibility of many new online business models. Despite such skepticism, several positive developments have occurred over the past four months that give both Seagate and e2open reason for optimism. This leaves Goh and Teh with the task of recommending ways in which the ISM can build on this positive momentum and ensure its long-term viability in the market.
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