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Title: Client strategies in vendor transition : a threat balancing perspective
Authors: Chua, Cecil Eng Huang
Lim, Wee-Kiat
Soh, Christina
Sia, Siew Kien
Issue Date: 2011
Source: Chua, C. E. H., Lim, W.-K., Soh, C., & Sia, S. K. (2012). Client strategies in vendor transition: A threat balancing perspective. The Journal of Strategic Information Systems, 21(1), 72-83.
Series/Report no.: The journal of strategic information systems
Abstract: Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on the outgoing vendor’s capability and aggressive intent to disrupt client operations. Balance of threat theory is explored across two contrasting case sites. In addition to demonstrating the relevance of balance of threat theory, the cases identify specific tactics associated with hard and soft balancing, as well as key areas of conflict in vendor transition.
ISSN: 0963-8687
DOI: 10.1016/j.jsis.2011.12.001
Fulltext Permission: none
Fulltext Availability: No Fulltext
Appears in Collections:NBS Journal Articles

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