Reuse of knowledge assets from repositories : a mixed methods study
Boh, Wai Fong
Date of Issue2008
College of Business (Nanyang Business School)
Reuse of information retrieved from an electronic knowledge repository and how this complements person-to-person interactions are poorly understood. I developed a research model that examined factors influencing how individuals benefit from reuse of knowledge assets. Using a mixed method approach, two empirical studies were conducted to test the model. The results showed that two key factors helped users to overcome difficulties in reusing knowledge assets: seeking assistance from and sharing a common perspective with the author of the asset. The study explains when and how individuals receive benefits from knowledge reuse. When individuals reuse complex knowledge assets in domains with which they are unfamiliar, they apparently gain more benefit by contacting the author; sharing a common perspective with the author also facilitates asset reuse. Thus both electronic repositories and person-to-person interaction mechanisms complement one another in facilitating knowledge sharing.
Information & management
© 2008 Elsevier. This is the author created version of a work that has been peer reviewed and accepted for publication by Information & Management, Elsevier. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [http://dx.doi.org/10.1016/j.im.2008.06.001].