dc.contributor.authorChua, Alton Yeow Kuan
dc.contributor.authorBanerjee, Snehasish
dc.date.accessioned2015-09-15T06:16:59Z
dc.date.available2015-09-15T06:16:59Z
dc.date.copyright2014en_US
dc.date.issued2014
dc.identifier.citationChua, A. Y. K., & Banerjee, S. (2014). Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth. Journal of the Association for Information Science and Technology, 66(2), 354-362.en_US
dc.identifier.issn2330-1635en_US
dc.identifier.urihttp://hdl.handle.net/10220/38693
dc.description.abstractThis article examines review helpfulness as a function of reviewer reputation, review rating, and review depth. In drawing data from the popular review platform Amazon, results indicate that review helpfulness is positively related to reviewer profile and review depth but is negatively related to review rating. Users seem to have a proclivity for reviews contributed by reviewers with a positive track record. They also appreciate reviews with lambasting comments and those with adequate depth. By highlighting its implications for theory and practice, the article concludes with limitations and areas for further research.en_US
dc.format.extent15 p.en_US
dc.language.isoenen_US
dc.relation.ispartofseriesJournal of the Association for Information Science and Technologyen_US
dc.rights© 2014 ASIS&T. This is the author created version of a work that has been peer reviewed and accepted for publication by Journal of the Association for Information Science and Technology, ASIS&T. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [http://dx.doi.org/10.1002/asi.23180].en_US
dc.titleUnderstanding review helpfulness as a function of reviewer reputation, review rating, and review depthen_US
dc.typeJournal Article
dc.contributor.schoolWee Kim Wee School of Communication and Informationen_US
dc.identifier.doihttp://dx.doi.org/10.1002/asi.23180
dc.description.versionAccepted versionen_US


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