Work Harder or Work Smarter? Information Technology and Resource Allocation in Healthcare Processes
Goh, Kim Huat
Date of Issue2015
College of Business (Nanyang Business School)
While the impacts of health information technology (HIT) are widely studied, prior research presents mixed findings. In this study, a granular examination of the impact of HIT systems on how resources are allocated to healthcare tasks and processes was undertaken. A longitudinal field study that combined interview, archival, observation, and survey data was conducted. The effects of telemedicine on the input allocative efficiency of the healthcare process through the reallocation of organizational resources was evaluated and an assessment of whether gains in allocative efficiency resulted in improvements in organizational outcomes, such as lower hospitalization rates and lower uncertainty in patient wait time, was conducted. Applying the theory of swift and even flow, our findings suggest that the gains in allocative efficiency for some processes are associated with improved organizational outcomes.
MIS Quarterly: Management Information Systems
© 2015 Management Information Systems Research Center. This paper was published in MIS Quarterly: Management Information Systems and is made available as an electronic reprint (preprint) with permission of Management Information Systems Research Center. The published version is available at: [http://misq.org.ezlibproxy1.ntu.edu.sg/work-harder-or-work-smarter-information-technology-and-resource-allocation-in-healthcare-processes.html]. One print or electronic copy may be made for personal use only. Systematic or multiple reproduction, distribution to multiple locations via electronic or other means, duplication of any material in this paper for a fee or for commercial purposes, or modification of the content of the paper is prohibited and is subject to penalties under law.