A Comparison of Quality, Speed, Scope and Usability between English and Chinese CQAs
Chua, Alton Yeow Kuan
Date of Issue2013
Wee Kim Wee School of Communication and Information
This paper compares CQAs from two popular languages used on the internet, English and Chinese, on the basis of four dimensions, namely, answer quality, answer speed, corpus scope and interface usability. To enhance granularity, answers are compared separately in terms of their content quality, cognitive quality and socio-emotional quality. Results indicate that the English CQAs fared better than the Chinese CQAs in terms of answer quality and answer speed, while the Chinese CQAs outperformed the English counterparts in terms of corpus scope and interface usability. However, the English CQAs and the Chinese CQAs did not differ significantly in terms of content quality of answers. The implications of the findings are discussed. Finally, the paper concludes with notes on limitations and directions for future research.
community question answering
IAENG International Journal of Computer Science
© 2013 International Association of Engineers. This paper was published in IAENG International Journal of Computer Science and is made available as an electronic reprint (preprint) with permission of International Association of Engineers. The published version is available at: [http://www.iaeng.org/IJCS/issues_v40/issue_2/index.html]. One print or electronic copy may be made for personal use only. Systematic or multiple reproduction, distribution to multiple locations via electronic or other means, duplication of any material in this paper for a fee or for commercial purposes, or modification of the content of the paper is prohibited and is subject to penalties under law.