dc.contributor.authorPee, Loo Geok
dc.contributor.authorKankanhalli, A.
dc.identifier.citationPee, L., & Kankanhalli, A. (2016). Interactions among factors influencing knowledge management in public-sector organizations: A resource-based view. Government Information Quarterly, 33(1), 188-199.en_US
dc.description.abstractIn public administration, knowledge management (KM) is increasingly advocated for improving novelty and agility in policy development and service delivery. This study identifies factors influencing KM, theorizes their interaction effects based on the resource-based view, and assesses the impact of KM on organizational effectiveness. Physical resources invested specifically to promote KM (e.g., KM technology) are hypothesized to interact with organizational and human resources to influence public organizations' KM capability in capturing, sharing, applying, and creating knowledge. Data collected from 101 public organizations indicate that senior management championship, social capital, and employees' job expertise enhance the effectiveness of physical KM resources while organizational structure has a suppressing effect. Among them, senior management championship has the strongest enhancing effect. The findings also support the general expectation that developing a strong KM capability improves organizational effectiveness. Clarifying the interaction effects has important implications for the theoretical understanding of KM in public administration, while providing empirical evidence for the performance impact of KM informs public management.en_US
dc.format.extent39 p.en_US
dc.relation.ispartofseriesGovernment Information Quarterlyen_US
dc.rights© 2015 Elsevier Inc. This is the author created version of a work that has been peer reviewed and accepted for publication by Government Information Quarterly, Elsevier Inc. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [http://dx.doi.org/10.1016/j.giq.2015.06.002].en_US
dc.subjectKnowledge Management Capabilityen_US
dc.subjectOrganizational Effectivenessen_US
dc.titleInteractions among factors influencing knowledge management in public-sector organizations: A resource-based viewen_US
dc.typeJournal Article
dc.contributor.schoolWee Kim Wee School of Communication and Informationen_US
dc.description.versionAccepted versionen_US

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