dc.contributor.authorBanerjee, Snehasish
dc.contributor.authorChua, Alton Yeow Kuan
dc.date.accessioned2017-08-07T05:39:20Z
dc.date.available2017-08-07T05:39:20Z
dc.date.issued2016
dc.identifier.citationBanerjee, S., & Chua, A. Y. K. (2016). Authentic versus fictitious online reviews: A textual analysis across luxury, budget, and mid-range hotels. Journal of Information Science, 43(1), 122-134.en_US
dc.identifier.issn0165-5515en_US
dc.identifier.urihttp://hdl.handle.net/10220/43563
dc.description.abstractExtant literature suggests that authentic and fictitious online reviews could be distinguished by leveraging on their textual characteristics. However, nuances in textual differences between authentic and fictitious reviews across different categories of hotels remain largely unknown. Therefore, this paper analyzes textual differences between authentic and fictitious reviews across three hotel categories, namely, luxury, budget, and mid-range. It leverages on four possible textual characteristics – comprehensibility, specificity, exaggeration, and negligence – that could offer clues to ascertain review authenticity. Using a dataset of 1800 reviews (900 authentic + 900 fictitious), the results suggest that differences between authentic and fictitious reviews are largely inconsistent across hotel categories. This generally points to the difficulties in ascertaining review authenticity, which in turn offer implications for both research and practice.en_US
dc.description.sponsorshipMOE (Min. of Education, S’pore)en_US
dc.format.extent13 p.en_US
dc.language.isoenen_US
dc.relation.ispartofseriesJournal of Information Scienceen_US
dc.rights© 2016 The author(s) (published by SAGE Publications). This is the author created version of a work that has been peer reviewed and accepted for publication in Journal of Information Science, published by SAGE Publications on behalf of the author(s). It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document.  The published version is available at: [http://dx.doi.org/10.1177/0165551515625027].en_US
dc.subjectElectronic word-of-mouthen_US
dc.subjectOnline reviewsen_US
dc.titleAuthentic versus fictitious online reviews: A textual analysis across luxury, budget, and mid-range hotelsen_US
dc.typeJournal Article
dc.contributor.schoolWee Kim Wee School of Communication and Informationen_US
dc.identifier.doihttp://dx.doi.org/10.1177/0165551515625027
dc.description.versionAccepted versionen_US


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