Understanding User Adaptation toward a New IT System in Organizations: A Social Network Perspective
Chang, Klarissa Ting-Ting
Date of Issue2017
College of Business (Nanyang Business School)
Social networks can be a vital mechanism for users to adapt to changes induced by new IT systems in organizations. However, we do not adequately understand the effect of social networks on post-adoption IT use. Drawing on coping theory and the social network literature, we develop a cognitive-affective-behavioral classification of user adaptation and identify seeking-network closure and giving-network closure as key network characteristics pertinent to postadoption IT use. Thereafter, we establish a theoretical link from seeking-network closure and giving-network closure to post-adoption IT use through the underlying mechanisms of user adaptation. We operationalize the research model using a field survey of a newly implemented electronic medical record system in a hospital in Northeast China, where we collected network data and objective system logs of 104 doctors. We found that seeking-network closure was positively associated with cognitive adaptation but negatively associated with affective adaptation and behavioral adaptation, whereas giving-network closure was negatively associated with cognitive adaptation but positively associated with affective adaptation and behavioral adaptation. Moreover, cognitive adaptation and affective adaptation were determinants of post-adoption IT use, but behavioral adaptation was not. We discuss our study’s theoretical and practical contributions.
Journal of the Association for Information Systems
© 2017 Association for Information Systems. This paper was published in Journal of the Association for Information Systems and is made available as an electronic reprint (preprint) with permission of Association for Information Systems. The published version is available at [http://aisel.aisnet.org/jais/vol18/iss11/2/]. One print or electronic copy may be made for personal use only. Systematic or multiple reproduction, distribution to multiple locations via electronic or other means, duplication of any material in this paper for a fee or for commercial purposes, or modification of the content of the paper is prohibited and is subject to penalties under law.