Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/89920
Title: | The effect of sustainable shipping practices on shippers’ loyalty : the mediating role of perceived value, trust and transaction cost | Authors: | Yuen, Kum Fai Wang, Xueqin Wong, Yiik Diew Zhou, Qingji |
Keywords: | DRNTU::Engineering::Civil engineering::Transportation Sustainable Shipping Perceived Value Theory |
Issue Date: | 2018 | Source: | Yuen, K. F., Wang, X., Wong, Y. D., & Zhou, Q. (2018). The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost. Transportation Research Part E: Logistics and Transportation Review, 116, 123-135. doi:10.1016/j.tre.2018.06.002 | Series/Report no.: | Transportation Research Part E: Logistics and Transportation Review | Abstract: | This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers’ loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that the relationship between SSP and shippers’ loyalty is mediated by shippers’ perceived value of SSP, shippers’ trust towards a shipping company’s commitment towards sustainability, and sustainability-related transaction cost. This study offers an alternative theoretical explanation to the relationship and provides important managerial insights to strengthen shippers’ loyalty through implementing SSP. | URI: | https://hdl.handle.net/10356/89920 http://hdl.handle.net/10220/46524 |
ISSN: | 1366-5545 | DOI: | 10.1016/j.tre.2018.06.002 | Schools: | School of Civil and Environmental Engineering | Rights: | © 2018 Elsevier. This is the author created version of a work that has been peer reviewed and accepted for publication by Transportation Research Part E: Logistics and Transportation Review, Elsevier. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [http://dx.doi.org/10.1016/j.tre.2018.06.002]. | Fulltext Permission: | open | Fulltext Availability: | With Fulltext |
Appears in Collections: | CEE Journal Articles |
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The effect of sustainable shipping practices on shippers’ loyalty the mediating role of perceived value, trust and transaction cost.pdf | 750.66 kB | Adobe PDF | View/Open |
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