Please use this identifier to cite or link to this item:
Title: A systematic design approach for service innovation of smart product-service systems
Authors: Zheng, Pai
Xu, Xun
Chen, Chun-Hsien
Lin, Tzu-Jui
Keywords: Data-driven Design
DRNTU::Engineering::Electrical and electronic engineering
Issue Date: 2018
Source: Zheng, P., Lin, T. J., Chen, C. H., & Xu, X. (2018). A systematic design approach for service innovation of smart product-service systems. Journal of Cleaner Production, 201657-667. doi:10.1016/j.jclepro.2018.08.101
Series/Report no.: Journal of Cleaner Production
Abstract: Recent development and implementation of advanced information and communication technologies (ICT) (e.g. Internet-of-Things (IoT), Cyber-Physical System (CPS)) has triggered a promising market of smart, connected product (SCP), and hence, enabled the prevailing tendency of manufacturing value proposition towards a service-oriented manner, viz. Smart product-service systems (PSS). Smart PSS, as a unique type of PSS, aims to achieve individual customer satisfaction with less environment impact by utilizing SCP as the media and tool, to generate various e-services as a bundle. Its service innovation is enabled by a platform-based approach and generated in a data-driven manner. Moreover, the digitalization of users, things, manufacturers and service providers in the cloud-based environment also provides potential service innovation opportunities. Nevertheless, only few existing works discuss about the Smart PSS, let alone an effective manner with valid cases to support its service innovation. Aiming to fill this gap, this research provides a novel definition of Smart PSS, and proposes a systematic design framework for its service innovation with an elaborated case study of a personalized smart wearable. Meanwhile, other potential industrial applications are discussed as well to offer valuable insights to manufacturers in their servitization for value creation.
ISSN: 0959-6526
DOI: 10.1016/j.jclepro.2018.08.101
Rights: © 2018 Elsevier. This is the author created version of a work that has been peer reviewed and accepted for publication by Journal of Cleaner Production, Elsevier. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [].
Fulltext Permission: embargo_20201117
Fulltext Availability: With Fulltext
Appears in Collections:EEE Journal Articles
MAE Journal Articles

Files in This Item:
File Description SizeFormat 
Manuscript - final.pdf
  Until 2020-11-17
815.94 kBAdobe PDFUnder embargo until Nov 17, 2020

Google ScholarTM




Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.