The art of effective interpersonal trust repair : fixing a broken trust between strangers
Lim, Yu Sin
Date of Issue2018-12-31
School of Social Sciences
Interpersonal trust can be easily broken due to various trust-violating incidents. Trust reparative effort is vital since interpersonal trust predicts many positive outcomes. This thesis seeks to understand the effectiveness of interpersonal trust repair between two strangers of zero acquaintance. Using meta-analytic approach, this thesis examined the effectiveness of existing trust repair strategies as well as the moderators of methodological concerns and theoretical interests that may account for differences in their trust reparative effectiveness. In addition, this thesis investigated the effectiveness of apology, promise, and financial compensation on explicit trust violation and implicit trust violation through repeated trust games. Furthermore, this thesis explored the influence of different individual difference variables, such as social value orientation and implicit beliefs of moral character, on interpersonal trust reparative effectiveness. The thesis concluded with discussion on the implications of the findings and directions for future research.