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|Title:||Building next generation contact center : a case study of NTUC income.||Authors:||Chan, Qing Hui.
Tan, Siew Chong.
|Keywords:||DRNTU::Business::Industries and labor||Issue Date:||2007||Abstract:||This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.||URI:||http://hdl.handle.net/10356/10314||Rights:||Nanyang Technological University||Fulltext Permission:||restricted||Fulltext Availability:||With Fulltext|
|Appears in Collections:||NBS Student Reports (FYP/IA/PA/PI)|
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