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Title: Building next generation contact center : a case study of NTUC income.
Authors: Chan, Qing Hui.
Lin, Shihua.
Tan, Siew Chong.
Keywords: DRNTU::Business::Industries and labor
Issue Date: 2007
Abstract: This paper showcases an award wining contact center of NTUC Income Insurance Co-operative Limited (Income) and features many of its state-of-the-art technological innovations and processes.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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