E-government solution : a case study of Jurong Town Corporation

Abstract

Singapore first launched its e-Government Action Plan in year 2000 with the aim of providing public services to its citizens online. Using cutting-edge technology, an increasing number of government agencies in Singapore had been transformed in order to serve the public with the highest standard of service delivery. JTC was one of them. This paper presents a case study on the transformation of JTC’s operations through the implementation of eCREAM. Through this case study, we hope to examine the strategies deployed by JTC when managing a complex project that totally transformed its operations and work process. Valuable experiences from the eCREAM project, which include project organization, implementation strategies, challenges and solutions as well as lessons learnt by JTC, can serve as a good guidance to other companies that want to undertake similar projects in future.