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Title: Measuring education service quality in Singapore primary schools.
Authors: Lim, Seok Bin.
Keywords: DRNTU::Social sciences::Education
Issue Date: 1999
Abstract: This study uses a modified version of the SERVQUAL model to measure education service quality in Singapore primary schools. Singapore takes on a new direction towards fostering a knowledge-based economy to ensure the survival of the resource-impoverished island. The five service dimensions of Tangibles, Empathy, Assurance, Reliability, and Responsiveness, are used in this study to evaluate Academic Excellence, and Essential Character Building.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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