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|Title:||Measuring education service quality in Singapore primary schools.||Authors:||Lim, Seok Bin.||Keywords:||DRNTU::Social sciences::Education||Issue Date:||1999||Abstract:||This study uses a modified version of the SERVQUAL model to measure education service quality in Singapore primary schools. Singapore takes on a new direction towards fostering a knowledge-based economy to ensure the survival of the resource-impoverished island. The five service dimensions of Tangibles, Empathy, Assurance, Reliability, and Responsiveness, are used in this study to evaluate Academic Excellence, and Essential Character Building.||URI:||http://hdl.handle.net/10356/10638||Rights:||Nanyang Technological University||Fulltext Permission:||restricted||Fulltext Availability:||With Fulltext|
|Appears in Collections:||NBS Student Reports (FYP/IA/PA/PI)|
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