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|Title:||Evaluation of Singapore Airlines' inflight service quality using the SERVQUAL model.||Authors:||Lee, Jeffery Peng Soon.
Lim, Edwin Wee Chiang.
Tan, Sok Cheng.
|Keywords:||DRNTU::Business::Industries and labor||Issue Date:||1999||Abstract:||The study will first attempt to derive a measurement index for SIA inflight service quality. It will also investigate the differences in passengers’ expectation of inflight service quality for various categories of passengers (for example: travel classes, length of flight, nationality). To complete the evaluation, the study would seek to identify SIA inflight service quality problems, examine their causes and suggest means to solve them.||URI:||http://hdl.handle.net/10356/10643||Rights:||Nanyang Technological University||Fulltext Permission:||restricted||Fulltext Availability:||With Fulltext|
|Appears in Collections:||NBS Student Reports (FYP/IA/PA/PI)|
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