Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/10644
Title: A study on service quality of local Junior Colleges
Authors: Ang, Kim Leng
Ng, Hock Lee
See, Koon Teck
Keywords: DRNTU::Social sciences::Education
Issue Date: 1999
Abstract: The objective of this research is to determine whether there is any expectation gap between the service providers and the service recipients. Such gaps, if exist, should be identified by the research conducted so that appropriate remedial actions could be implemented. The perceptions of service quality among the three junior colleges are under review.
URI: http://hdl.handle.net/10356/10644
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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