A review of the Internet as a alternative consumer banking channel.

Abstract

In recent years, the explosion of the Internet looks set to make it an important tool not just for gathering or dissemination of information but also for the conducting of business. One of the business sectors that looks to experience great change as a results of the growth of the Internet is consumer banking. The objective of this project is to examine the possible impact of the Internet as a delivery channel on consumer banking in Singapore. Special attention is paid on the effects of Internet Banking on the way traditional delivery channels such as bank branches, telephone banking and Automated Teller Machines will be used be consumers to carry out their banking transactions and employed by banks to deliver their products.