Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/10704| Title: | Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry. | Authors: | Choy, Ginggi Mun Yee. Ong, Ruoh Tzhi. Tay, Khee Khee. |
Keywords: | DRNTU::Business::Marketing::Customer services | Issue Date: | 1999 | Abstract: | A pre-employment test, the Customer Service Inventory (CSI), was developed by Personnel Decisions, Inc. (PDI) to identify applicants with the desirable personality traits and skills required to fill these customer service positions. Our study’s main objective is, thus, to validate the use of this CSI tool in Singapore, specifically in the retailing industry. | URI: | http://hdl.handle.net/10356/10704 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NBS-REPORTS_3226.pdf Restricted Access | 273.18 kB | Adobe PDF | View/Open |
Page view(s) 50
570
Updated on Mar 25, 2025
Download(s)
2
Updated on Mar 25, 2025
Google ScholarTM
Check
Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.