Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/10755
Title: Cultural mapping of TQM.
Authors: Kong, Benson Yew Hong.
Loy, Zhi-Lei.
Tan, Elsie Khim Khim.
Keywords: DRNTU::Business::Operations management::Total quality management
Issue Date: 1999
Abstract: In this research, we are looking into one of the many suggested hurdles of TQM. We are finding out whether the culture of Singapore may be a cause of slow growth to the implementation of this management style. We carried out a questionnaire survey to tap into the views of future and current employees. The questionnaire is structured in a way that will enable us to map the Singapore culture to the TQM culture. The questionnaire is structured in the viewpoint of TQM.
URI: http://hdl.handle.net/10356/10755
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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