Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/10813
Title: Total quality management in the Singapore hotel industry
Authors: Ng, Sharon Ling Wan
Beh, Benny Meng Kiat
Chao, Marilyn Pei Tsing
Keywords: DRNTU::Business::Management::Total quality management
Issue Date: 1998
Abstract: The purposes of this study were two-fold: first, to determine whether hotels in Singapore practice Total Quality Management and secondly, to establish the necessity and suitability of the ISO 9002 certification as guidelines for TQM in the hospitality industry. Face-to-face interviews with 17 respondents from 14 leading hotels in Singapore were conducted to obtain a set of comprehensive information for the research.
URI: http://hdl.handle.net/10356/10813
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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