Please use this identifier to cite or link to this item:
Title: Bank service quality : a comparative study of Singaporean and American banks
Authors: Peh, Kok Heng
Tan, Elaine Ee Lian
Tan, Adrian Tzer-Shiong
Keywords: DRNTU::Business::Finance::Bank management
Issue Date: 1998
Abstract: The present study used a modified version of the SERVQUAL model to establish the expectations and perceptions of undergraduates concerning the service quality of banks. In addition, the gap between perceptions and expections of undergraduates was also established.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

Files in This Item:
File Description SizeFormat 
  Restricted Access
397.71 kBAdobe PDFView/Open

Google ScholarTM


Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.