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|Title:||Bank service quality : a comparative study of Singaporean and American banks||Authors:||Peh, Kok Heng
Tan, Elaine Ee Lian
Tan, Adrian Tzer-Shiong
|Keywords:||DRNTU::Business::Finance::Bank management||Issue Date:||1998||Abstract:||The present study used a modified version of the SERVQUAL model to establish the expectations and perceptions of undergraduates concerning the service quality of banks. In addition, the gap between perceptions and expections of undergraduates was also established.||URI:||http://hdl.handle.net/10356/10851||Rights:||Nanyang Technological University||Fulltext Permission:||restricted||Fulltext Availability:||With Fulltext|
|Appears in Collections:||NBS Student Reports (FYP/IA/PA/PI)|
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