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Title: A comparative study of the service quality of the Post Office Savings Bank and the Development Bank of Singapore.
Authors: Tan, Ching Ching.
Tan, Gek Hoon.
Tay, Lian Ser.
Keywords: DRNTU::Business::Accounting::Banks and banking
Issue Date: 1998
Abstract: Our study aims to establish the perceived service quality of The Post Office Savings Bank and The Development Bank of Singapore with the use of the SERVQUAL model.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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