Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/10878
Title: An importance/performance analysis of job satisfaction of rank-and-file employees in the hotel industry.
Authors: Chew, Mun Wai.
Low, Aileen.
Yeo, Kia Kia.
Keywords: DRNTU::Business::Management::Personnel management
Issue Date: 1998
Abstract: Job satisfaction, as a strategic issue in human resource management, has recently emerged as a key thrust for controlling employee turnover rate and maintaining or improving profitability of a typical organization through enhanced employee performance. Job satisfaction of the rank-and-file employees of the hotel industry is of great concern. Drawing on past research, a proposal framework is constructed which links the different facets of job satisfaction of hotel rank-and-file staff to their overall feelings towards their job.
URI: http://hdl.handle.net/10356/10878
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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