Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/11081| Title: | Exploration of the service quality dimensions in the airline industry | Authors: | Lee, Chuay Noi Ng, Gek Hwa Tan, Soo Mei |
Keywords: | DRNTU::Business::Industries and labor | Issue Date: | 2000 | Abstract: | This study reveals the different sets of service quality dimensions that business and lesiure travellers have. In addition, issues such as sources of dissatisfaction, frequent flyer programmes, information search process were also explored. | URI: | http://hdl.handle.net/10356/11081 | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NBS-REPORTS_413.pdf Restricted Access | 196.07 kB | Adobe PDF | View/Open |
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