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Title: Exploration of the service quality dimensions in the airline industry
Authors: Lee, Chuay Noi
Ng, Gek Hwa
Tan, Soo Mei
Keywords: DRNTU::Business::Industries and labor
Issue Date: 2000
Abstract: This study reveals the different sets of service quality dimensions that business and lesiure travellers have. In addition, issues such as sources of dissatisfaction, frequent flyer programmes, information search process were also explored.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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