Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/11159
Title: | Service quality in supermarkets | Authors: | Ang, Li Chia Oh, April Lay Yen Yeo, Wanxin |
Keywords: | DRNTU::Business::Marketing::Customer services | Issue Date: | 2000 | Abstract: | Examines the factors affecting the perception of service quality as a result of queue waits in supermarkets. | URI: | http://hdl.handle.net/10356/11159 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
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NBS-REPORTS_484.pdf Restricted Access | 267.75 kB | Adobe PDF | View/Open |
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