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|Title:||The study of customer satisfaction and its consequential effect on loyalty.||Authors:||Tan, Pei Sze.
Tan, Yen Yen.
|Keywords:||DRNTU::Business::Marketing::Consumer behavior||Issue Date:||2000||Abstract:||satisfaction with intangibles||URI:||http://hdl.handle.net/10356/11174||Rights:||Nanyang Technological University||Fulltext Permission:||restricted||Fulltext Availability:||With Fulltext|
|Appears in Collections:||NBS Student Reports (FYP/IA/PA/PI)|
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