Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/11254| Title: | Online shopping : expectation vs. performance analysis. | Authors: | Chua, Meilan. Koh, Mui Leng. Tan, Shirine. |
Keywords: | DRNTU::Business::International business::Retail::Computer networks | Issue Date: | 2001 | Abstract: | This study analyzes online shopping across 3 products categories i.e. Internet banking, online bookstores and online computer shops. It seeks to identify any gaps between consumers’ expectations and online retailers’ performance. This study would help online retailer evaluate their current web sites and provide insight into areas requiring improvement. | URI: | http://hdl.handle.net/10356/11254 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NBS-REPORTS_569.pdf Restricted Access | 1.24 MB | Adobe PDF | View/Open |
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