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Title: Evaluation of the service quality of hospital X through the use of the SERVQUAL model
Authors: Tan, Leng Lee
Neo, Constance Chee Hui
Tein, Yoke Peng
Keywords: DRNTU::Business::Industries and labor
Issue Date: 2001
Abstract: This project aims to measure the service quality of Hospital X using the SERVQUAL model.This includes the study of the service quality in five dimensions (ie. Tangibility, Responsiveness, Empathy, Assurance and Reliablity) and gaps between the expectations and perceptions of the management, employess and patients.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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