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https://hdl.handle.net/10356/11274| Title: | Evaluation of the service quality of hospital X through the use of the SERVQUAL model | Authors: | Tan, Leng Lee Neo, Constance Chee Hui Tein, Yoke Peng |
Keywords: | DRNTU::Business::Industries and labor | Issue Date: | 2001 | Abstract: | This project aims to measure the service quality of Hospital X using the SERVQUAL model.This includes the study of the service quality in five dimensions (ie. Tangibility, Responsiveness, Empathy, Assurance and Reliablity) and gaps between the expectations and perceptions of the management, employess and patients. | URI: | http://hdl.handle.net/10356/11274 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| NBS-REPORTS_587.pdf Restricted Access | 643.74 kB | Adobe PDF | View/Open |
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