Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/11549
Title: Perception and use of apologies among Chinese and Indian retailers in Singapore
Authors: Bang, Tzi Min
Lim, Cynthia Leng
Toh, Chin Fern
Keywords: DRNTU::Business::Marketing::Customer services
Issue Date: 2001
Abstract: This is a study on Indian and Chinese sole proprietors; on the different reasons and methods of apologies due to cultural differences and how they perceive apologies to be important in the service standards they provide.
URI: http://hdl.handle.net/10356/11549
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

Files in This Item:
File Description SizeFormat 
NBS-REPORTS_834.pdf
  Restricted Access
643.11 kBAdobe PDFView/Open

Page view(s) 50

302
Updated on Apr 22, 2021

Download(s)

7
Updated on Apr 22, 2021

Google ScholarTM

Check

Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.