Please use this identifier to cite or link to this item:
https://hdl.handle.net/10356/11549
Title: | Perception and use of apologies among Chinese and Indian retailers in Singapore | Authors: | Bang, Tzi Min Lim, Cynthia Leng Toh, Chin Fern |
Keywords: | DRNTU::Business::Marketing::Customer services | Issue Date: | 2001 | Abstract: | This is a study on Indian and Chinese sole proprietors; on the different reasons and methods of apologies due to cultural differences and how they perceive apologies to be important in the service standards they provide. | URI: | http://hdl.handle.net/10356/11549 | Schools: | Nanyang Business School | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
Appears in Collections: | NBS Student Reports (FYP/IA/PA/PI) |
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File | Description | Size | Format | |
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NBS-REPORTS_834.pdf Restricted Access | 643.11 kB | Adobe PDF | View/Open |
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