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Title: The role of electronic money in enhancing the service quality of payment systems
Authors: Ong, Gilbert Thiem Chai
Seing, Jee Ching
Lai, Seng Fatt
Keywords: DRNTU::Business::Finance::Electronic banking
Issue Date: 1999
Abstract: This study aims to explore the technical and behavioural impact of electronic money in the age of electronic commerce. The overall effect of non-cash payment systems on service quality is also examined. This project uses a modified form of the conceptual model of service quality (SERVQUAL) that is developed by Parasuraman, Zeithaml and Berry (1985) to understand, measure and improve service quality of payment systems.
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NBS Student Reports (FYP/IA/PA/PI)

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