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Title: Mobile phones and patient referral in Thai rural healthcare : a structuration view
Authors: Ling, Rich
Poorisat, Thanomwong
Chib, Arul
Keywords: Social sciences::Communication
Issue Date: 2018
Source: Ling, R., Poorisat, T., & Chib, A. (2018). Mobile phones and patient referral in Thai rural healthcare : a structuration view. Information, Communication & Society, 23(3), 358-373. doi:10.1080/1369118X.2018.1503698
Journal: Information, Communication & Society
Abstract: This study employs a structuration view to examine how the use of mobile phones by healthcare staff affected, changed, or modified the existing patient referral system in rural Thailand. Findings from the interviews (n = 31) indicate that healthcare staff used their personal mobile phones for patient referral because they could quickly reach specific personal contacts in the hospitals and provide nuanced contextual information that was not possible to communicate via the formal paper-based communication system. The practices capture the nascent quasi-institutionalization of mobile-assisted referrals, and provide insights into how existing organizational rules, cultural, norms, resources, and social relationships shape, and are likely to be shaped by mobile communication.
ISSN: 1369-118X
DOI: 10.1080/1369118X.2018.1503698
Schools: Wee Kim Wee School of Communication and Information 
Rights: This is an Accepted Manuscript of an article published by Taylor & Francis in Information, Communication & Society on 02 Aug 2018, available online:
Fulltext Permission: open
Fulltext Availability: With Fulltext
Appears in Collections:WKWSCI Journal Articles

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