Intergenerational patterns in English-based 1-on-1 communication via mobile messaging applications of Singaporean Chinese

Abstract

Multimodal mobile messaging applications such as WhatsApp are widely used by all generations. However, research suggests that there is an intergenerational difference in computer-mediated communication (CMC) and how the multimodal functions on such applications are used. This study analysed 14 chat histories from 17 informants, who were classified into three generations. Background information and context was gathered via survey. By looking at intergenerational differences in the usage of multimodal phone messaging applications in the Singapore context, this study identified trends of language use within each generation. This data supports existing literature on personal CMC in that older generations only made limited use of modern CMC strategies, as opposed to younger generations who were adept at CMC. As older generations did not lack knowledge of CMC, it points to a lack of CMC competence, or an inability to flexibly navigate CMC communication. The difference in language use could also be due to younger generations’ confidence in their language ability, and taking linguistic ownership.