Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/13880
Title: A training needs assessment of nurses in their delivery of service quality
Authors: Sim, Serene Lee Eng.
Keywords: DRNTU::Social sciences::Education::Nursing education
Issue Date: 2001
Abstract: A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing performance problem.
URI: http://hdl.handle.net/10356/13880
Rights: Nanyang Technological University
Fulltext Permission: restricted
Fulltext Availability: With Fulltext
Appears in Collections:NIE Theses

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