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https://hdl.handle.net/10356/13880| Title: | A training needs assessment of nurses in their delivery of service quality | Authors: | Sim, Serene Lee Eng. | Keywords: | DRNTU::Social sciences::Education::Nursing education | Issue Date: | 2001 | Abstract: | A major Hospital group in Singapore embarked on a service quality improvement program. As part of the on-going efforts, a customer survey was conducted and the results identified a delivery gap. The study is done to apply a systematic approach to conduct training needs assessment and analyzing performance problem. | URI: | http://hdl.handle.net/10356/13880 | Rights: | Nanyang Technological University | Fulltext Permission: | restricted | Fulltext Availability: | With Fulltext |
| Appears in Collections: | NIE Theses |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| NIE-THESES_250.pdf Restricted Access | 3.53 MB | Adobe PDF | View/Open |
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