Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/140043
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dc.contributor.authorYuen, Kum Faien_US
dc.contributor.authorThai, Vinh V.en_US
dc.contributor.authorWong, Yiik Diewen_US
dc.contributor.authorWang, Xueqinen_US
dc.date.accessioned2020-05-26T05:32:36Z-
dc.date.available2020-05-26T05:32:36Z-
dc.date.issued2018-
dc.identifier.citationYuen, K. F., Thai, V. V., Wong, Y. D., & Wang, X. (2018). Interaction impacts of corporate social responsibility and service quality on shipping firms’ performance. Transportation Research Part A: Policy and Practice, 113, 397-409. doi:10.1016/j.tra.2018.04.008en_US
dc.identifier.issn965-8564en_US
dc.identifier.urihttps://hdl.handle.net/10356/140043-
dc.description.abstractThe interaction impacts of corporate social responsibility (CSR) and service quality (SQ) on customer satisfaction, job satisfaction, and financial performance are investigated in the context of shipping. Interviews were conducted, and surveys were administered on 156 shipping firms with operations in Singapore. The collected data were analysed using structural equation modelling. The results showed that: (1) customer and job satisfaction fully-mediate the link between corporate level associations (i.e. CSR and SQ) and shipping firms’ financial performance; (2) CSR and SQ complement each other in driving job and customer satisfaction; (3) the interaction between CSR and SQ produces synergistic effects on customer satisfaction but compensatory effects on job satisfaction. The results suggest that the decision to implement CSR is contingent on the motivation of a firm as well as its current SQ capability. This paper contributes to the literature by reconciling the conflicting views on managing SQ performance and corporate social performance based on stakeholder theory, economic theory of complementarities and perceived value theory.en_US
dc.language.isoenen_US
dc.relation.ispartofTransportation Research Part A: Policy and Practiceen_US
dc.rights© 2018 Elsevier Ltd. All rights reserved.en_US
dc.subjectEngineering::Civil engineeringen_US
dc.titleInteraction impacts of corporate social responsibility and service quality on shipping firms’ performanceen_US
dc.typeJournal Articleen
dc.contributor.schoolSchool of Civil and Environmental Engineeringen_US
dc.identifier.doi10.1016/j.tra.2018.04.008-
dc.identifier.scopus2-s2.0-85046795616-
dc.identifier.volume113en_US
dc.identifier.spage397en_US
dc.identifier.epage409en_US
dc.subject.keywordsCorporate Social Responsibilityen_US
dc.subject.keywordsService Qualityen_US
item.fulltextNo Fulltext-
item.grantfulltextnone-
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