Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/142124
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dc.contributor.authorYeow, Adrianen_US
dc.contributor.authorSia, Siew Kienen_US
dc.contributor.authorSoh, Christinaen_US
dc.contributor.authorChua, Cecilen_US
dc.date.accessioned2020-06-16T04:19:58Z-
dc.date.available2020-06-16T04:19:58Z-
dc.date.issued2018-
dc.identifier.citationYeow, A., Sia, S. K., Soh, C., & Chua, C. (2018). Boundary organization practices for collaboration in enterprise integration. Information Systems Research, 29(1), 149-168. doi:10.1287/isre.2017.0743en_US
dc.identifier.issn1047-7047en_US
dc.identifier.urihttps://hdl.handle.net/10356/142124-
dc.description.abstractMultiparty collaboration is particularly challenging in large-scale enterprise integration (EI) implementations as diverse organizational subunits and external consultants need to work together to enact transformational change. We argue from prior research that a boundary organization-a formal organizational space that enables participants with divergent interests to collaborate-provides a relatively durable structure to manage emergent tensions and conflicts among stakeholders in EI projects. To better understand how a boundary organization enables ongoing, dynamic, multiparty collaboration, we introduce the concept of boundary organization practices to describe practices enacted as part of the boundary organization to define the working rules and arrangements for diverse stakeholders to work together.We conducted a longitudinal exploratory case study of a multiyear EI implementation in a large logistics organization. Our analysis of the longitudinal data led us to identify three sets of boundary organization practices (i.e., organizing to negotiate, to contain, and to sustain). These sets of practices emerged to address the divergence that arose in each of the three phases (designing, realizing, and leveraging) of EI implementation. We also find artifacts to be an integral part of the boundary organization practices as they motivated, coordinated, and enabled collaboration among diverse stakeholders.en_US
dc.language.isoenen_US
dc.relation.ispartofInformation Systems Researchen_US
dc.rights© 2018 INFORMS. All rights reserved.en_US
dc.subjectBusiness::Managementen_US
dc.titleBoundary organization practices for collaboration in enterprise integrationen_US
dc.typeJournal Articleen
dc.contributor.schoolNanyang Business Schoolen_US
dc.identifier.doi10.1287/isre.2017.0743-
dc.identifier.scopus2-s2.0-85044006190-
dc.identifier.issue1en_US
dc.identifier.volume29en_US
dc.identifier.spage149en_US
dc.identifier.epage168en_US
dc.subject.keywordsEnterprise Integrationen_US
dc.subject.keywordsEnterprise Systemen_US
item.fulltextNo Fulltext-
item.grantfulltextnone-
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