Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/142502
Title: Affordances for sharing domain-specific and complex knowledge on enterprise social media
Authors: Pee, Loo Geok
Keywords: Social sciences::Communication
Issue Date: 2018
Source: Pee, L. G. (2018). Affordances for sharing domain-specific and complex knowledge on enterprise social media. International Journal of Information Management, 43, 25-37. doi:10.1016/j.ijinfomgt.2018.05.006
Journal: International Journal of Information Management
Abstract: Many organizations have implemented enterprise social media (ESM) to better connect employees and promote knowledge sharing. Prior studies indicate that employees often use ESM to access knowledge in other domains or complex knowledge. But connecting employees is only part of the picture – while ESM offer the possibility of accessing domain specific and complex knowledge, the flow of such knowledge might remain inhibited by the perceived effort required to codify them for sharing. This study identifies salient ESM affordances that can alleviate the perceived effort of sharing domain-specific and complex knowledge. Results of a survey of 303 employees working in organizations using ESM indicate that domain-specific knowledge is perceived as less effortful to codify when the affordance of visibility is strong (i.e., the affordance negatively moderates the positive relationship between knowledge specificity and perceived codification effort), and complex knowledge is perceived as less effortful to codify when the affordances of association and editability are strong. These findings indicate that it is necessary to consider both knowledge attributes and ESM affordances and their interactions when understanding knowledge sharing using ESM.
URI: https://hdl.handle.net/10356/142502
ISSN: 0268-4012
DOI: 10.1016/j.ijinfomgt.2018.05.006
Rights: © 2018 Elsevier Ltd. All rights reserved.
Fulltext Permission: none
Fulltext Availability: No Fulltext
Appears in Collections:WKWSCI Journal Articles

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