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Title: KOMIDA : making microfinance digital in Indonesia
Authors: Yeow, Adrian
Lim, Wee-Kiat
Keywords: Business::Finance
Issue Date: 2018
Source: Yeow, A., & Lim, W.-K. (2018). KOMIDA : making microfinance digital in Indonesia. Proceedings of the 39th International Conference on Information Systems 2018 (ICIS 2018), 6.
Abstract: This case chronicles specific background, challenges, and actions taken by an Indonesian microfinancing institution (MFI) as it was implementing a digital mobile system to replace its current manual processes used in its field office operations. From a high level perspective, it describes the challenges faced by an organization that was attempting to implement a new digital initiative but constrained by its resource-scarce, institutionally, and culturally bound environment. At the same time, it highlights that this digital initiative was a critical part of its overall plan for addressing industry demands, increasing competitive pressures, and internal process issues. The case study thus provides in-depth information of motivations behind such a project and the challenges facing the organization as it manages the project with an external IT vendor.
ISBN: 978-1-5108810-4-4
Rights: © 2018 Association for Information Systems. All rights reserved. This paper was published in Proceedings of the 39th International Conference on Information Systems 2018 (ICIS 2018) and is made available with permission of Association for Information Systems.
Fulltext Permission: open
Fulltext Availability: With Fulltext
Appears in Collections:NBS Conference Papers

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