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|Title:||Applying theory of inventive problem solving to develop product-service system||Authors:||Lee, Ching-Hung
Trappey, Amy J. C.
|Keywords:||Engineering::Manufacturing||Issue Date:||2017||Source:||Lee, C.-H., Chen, C.-H., & Trappey, A. J. C. (2017). Applying theory of inventive problem solving to develop product-service system. Proceedings of the 2017 IEEE 21st International Conference on Computer Supported Cooperative Work in Design (CSCWD), 198-202. doi:10.1109/CSCWD.2017.8066694||Project:||SCO-RP1||metadata.dc.contributor.conference:||2017 IEEE 21st International Conference on Computer Supported Cooperative Work in Design (CSCWD)||Abstract:||Useful and innovative service design can increase organization competitiveness and consumer satisfaction. The problems facing consumers in the original open-shelf cosmetics service model includes the following issues: 1. Insufficient information on beauty goods for customers to make decisions, 2. Self-trial of products is needed but not easy to judge the quality of products, 3. It's hard to determine what's the reasonable price of the value of products, 4. To refund is full of trouble and difficulty. This study investigates the case of CSD company, applying the TRIZ (Theory of Inventive Problem Solving) to develop an innovative product-service system (PSS) for the brick cosmetic retail industry in order to enhance the customer experience and bring the crowd from online to offline. Analysis results find six TRIZ innovative principles, which are 10-prior action, 11-beforehand cushioning, 28-mechanics substitution, 32-color changes, 34-discarding and recovering, 35-parameter changes. These principles raise the conclusions and design implications for the case company.||URI:||https://hdl.handle.net/10356/144442||ISBN:||9781509061990||DOI:||10.1109/CSCWD.2017.8066694||Schools:||School of Mechanical and Aerospace Engineering||Rights:||© 2017 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. The published version is available at: https://doi.org/10.1109/CSCWD.2017.8066694||Fulltext Permission:||open||Fulltext Availability:||With Fulltext|
|Appears in Collections:||EEE Conference Papers|
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