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dc.contributor.authorRavindran, Tharaen_US
dc.contributor.authorBoh, Wai Fongen_US
dc.identifier.citationRavindran, T., & Boh, W. F. (2020). Lessons from COVID-19 : toward a pandemic readiness audit checklist for small and medium-sized enterprises. IEEE Engineering Management Review, 48(3), 55-62. doi:10.1109/EMR.2020.3015488en_US
dc.description.abstractThis article presents five select cases of small and medium-sized enterprises (SMEs) from China, India, Bahrain, and the US, grouped into three archetypes namely the Pandemic Warrior, the Survivor and the Digital Native,based on the fundamental nature of their business so as to highlight the unique challenges faced by each of them as they pass through the COVID-19crisis. The strategies adopted by these firms to cope with the challenges faced are also presented. The lessons distilled from the cases are used to derive a conceptual framework that would guide SMEs toward a pandemic readiness audit, a process that would enable them to systematically evaluate their preparedness to face a pandemic. Additionally, we present a list of suggested audit questions that would help SMEs to assess the vulnerabilities of their key business components. The rationale is that such an audit would equip SMEs to face yet another pandemic crisis as well as help them in preparing for the emerging post-COVID new normal.en_US
dc.relation.ispartofIEEE Engineering Management Reviewen_US
dc.rights© 2020 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. The published version is available at:
dc.titleLessons from COVID-19 : toward a pandemic readiness audit checklist for small and medium-sized enterprisesen_US
dc.typeJournal Articleen
dc.contributor.schoolCollege of Business (Nanyang Business School)en_US
dc.description.versionAccepted versionen_US
dc.subject.keywordsCOVID-19 Casesen_US
dc.subject.keywordsPandemic Readiness Auditen_US
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