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Title: Can training enhance public employees’ public service motivation? A pretest–posttest design
Authors: Chen, Chung-An
Hsieh, Chih-Wei
Chen, Don-Yun
Keywords: Social sciences::Political science
Issue Date: 2019
Source: Chen, C., Hsieh, C. & Chen, D. (2019). Can training enhance public employees’ public service motivation? A pretest–posttest design. Review of Public Personnel Administration, 41(1), 194-215.
Project: RG61/16
Journal: Review of Public Personnel Administration
Abstract: Recent evidence shows public service motivation (PSM) may be unrelated to one’s consideration of a public service career. In places where civil service examinations prevail, even adverse selection (selecting low-PSM individuals) can occur. This leaves public sector managers with tough questions: “Can we improve new recruits’ PSM? Does training matter?” The present study attempts to answer these questions by using a case of onboard training in Taiwan. We hypothesize that PSM, along with public service–related knowledge and a positive attitude toward public service work, improves after training, and that the improvement hinges on trainees’ satisfaction with training and perceived usefulness of training. Analytical results indicate that knowledge and attitudes are more “trainable” than PSM. Meanwhile, training satisfaction is associated with the growth of public service–related knowledge, while perceived training usefulness relates to a positive attitude toward public service work and PSM. Overall, these findings advance our understanding of the effectiveness of public service training, its determinants, and the implications for public employees’ public service orientations.
ISSN: 0734-371X
DOI: 10.1177/0734371X19872244
Rights: © 2019 The Author(s). All rights reserved. This paper was published by SAGE in Review of Public Personnel Administration and is made available with permission of The Author(s).
Fulltext Permission: open
Fulltext Availability: With Fulltext
Appears in Collections:SSS Journal Articles

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