Please use this identifier to cite or link to this item:
Full metadata record
DC FieldValueLanguage
dc.contributor.authorYuen, Kum Faien_US
dc.contributor.authorWang, Xueqinen_US
dc.contributor.authorMa, Feien_US
dc.contributor.authorWong, Yiik Diewen_US
dc.identifier.citationYuen, K. F., Wang, X., Ma, F. & Wong, Y. D. (2019). The determinants of customers’ intention to use smart lockers for last-mile deliveries. Journal of Retailing and Consumer Services, 49, 316-326.
dc.description.abstractAnchored on the resource matching, perceived value, and transaction cost economics theories, this study analyses the determinants of customers' intention to use smart lockers for last-mile deliveries. Based on stratified sampling, survey data were collected from 230 smart locker users in China and analysed using structural equation modelling. The results show that the effects of convenience, privacy security, and reliability on customers’ intention are fully mediated by perceived value and transaction costs. This study enriches theoretical research on self-service technologies in last-mile deliveries, offers insights into consumer behavioural research on computer–human interactions, and provides implications for transport policy.en_US
dc.relation.ispartofJournal of Retailing and Consumer Servicesen_US
dc.rights© 2019 Elsevier Ltd. All rights reserved.en_US
dc.subjectEngineering::Civil engineeringen_US
dc.titleThe determinants of customers’ intention to use smart lockers for last-mile deliveriesen_US
dc.typeJournal Articleen
dc.contributor.schoolSchool of Civil and Environmental Engineeringen_US
dc.subject.keywordsLast-mile Deliveriesen_US
dc.subject.keywordsSmart Lockersen_US
dc.description.acknowledgementThis study was supported by the National Social Science Foundation of China [18BGL258], the Humanities and Social Science Foundation of the Ministry of Education of China [17YJCZH125] and the Basic Research Foundation of Central Universities of China [300102239663].en_US
item.fulltextNo Fulltext-
Appears in Collections:CEE Journal Articles

Page view(s)

Updated on May 28, 2022

Google ScholarTM




Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.