Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/152188
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dc.contributor.authorYuen, Kum Faien_US
dc.contributor.authorWang, Xueqinen_US
dc.contributor.authorMa, Feien_US
dc.contributor.authorWong, Yiik Diewen_US
dc.date.accessioned2021-07-21T05:21:47Z-
dc.date.available2021-07-21T05:21:47Z-
dc.date.issued2019-
dc.identifier.citationYuen, K. F., Wang, X., Ma, F. & Wong, Y. D. (2019). The determinants of customers’ intention to use smart lockers for last-mile deliveries. Journal of Retailing and Consumer Services, 49, 316-326. https://dx.doi.org/10.1016/j.jretconser.2019.03.022en_US
dc.identifier.issn0969-6989en_US
dc.identifier.urihttps://hdl.handle.net/10356/152188-
dc.description.abstractAnchored on the resource matching, perceived value, and transaction cost economics theories, this study analyses the determinants of customers' intention to use smart lockers for last-mile deliveries. Based on stratified sampling, survey data were collected from 230 smart locker users in China and analysed using structural equation modelling. The results show that the effects of convenience, privacy security, and reliability on customers’ intention are fully mediated by perceived value and transaction costs. This study enriches theoretical research on self-service technologies in last-mile deliveries, offers insights into consumer behavioural research on computer–human interactions, and provides implications for transport policy.en_US
dc.language.isoenen_US
dc.relation.ispartofJournal of Retailing and Consumer Servicesen_US
dc.rights© 2019 Elsevier Ltd. All rights reserved.en_US
dc.subjectEngineering::Civil engineeringen_US
dc.titleThe determinants of customers’ intention to use smart lockers for last-mile deliveriesen_US
dc.typeJournal Articleen
dc.contributor.schoolSchool of Civil and Environmental Engineeringen_US
dc.identifier.doi10.1016/j.jretconser.2019.03.022-
dc.identifier.scopus2-s2.0-85064326134-
dc.identifier.volume49en_US
dc.identifier.spage316en_US
dc.identifier.epage326en_US
dc.subject.keywordsLast-mile Deliveriesen_US
dc.subject.keywordsSmart Lockersen_US
dc.description.acknowledgementThis study was supported by the National Social Science Foundation of China [18BGL258], the Humanities and Social Science Foundation of the Ministry of Education of China [17YJCZH125] and the Basic Research Foundation of Central Universities of China [300102239663].en_US
item.grantfulltextnone-
item.fulltextNo Fulltext-
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