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|Title:||The determinants of customers’ intention to use smart lockers for last-mile deliveries||Authors:||Yuen, Kum Fai
Wong, Yiik Diew
|Keywords:||Engineering::Civil engineering||Issue Date:||2019||Source:||Yuen, K. F., Wang, X., Ma, F. & Wong, Y. D. (2019). The determinants of customers’ intention to use smart lockers for last-mile deliveries. Journal of Retailing and Consumer Services, 49, 316-326. https://dx.doi.org/10.1016/j.jretconser.2019.03.022||Journal:||Journal of Retailing and Consumer Services||Abstract:||Anchored on the resource matching, perceived value, and transaction cost economics theories, this study analyses the determinants of customers' intention to use smart lockers for last-mile deliveries. Based on stratified sampling, survey data were collected from 230 smart locker users in China and analysed using structural equation modelling. The results show that the effects of convenience, privacy security, and reliability on customers’ intention are fully mediated by perceived value and transaction costs. This study enriches theoretical research on self-service technologies in last-mile deliveries, offers insights into consumer behavioural research on computer–human interactions, and provides implications for transport policy.||URI:||https://hdl.handle.net/10356/152188||ISSN:||0969-6989||DOI:||10.1016/j.jretconser.2019.03.022||Rights:||© 2019 Elsevier Ltd. All rights reserved.||Fulltext Permission:||none||Fulltext Availability:||No Fulltext|
|Appears in Collections:||CEE Journal Articles|
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