Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/152188
Title: The determinants of customers’ intention to use smart lockers for last-mile deliveries
Authors: Yuen, Kum Fai
Wang, Xueqin
Ma, Fei
Wong, Yiik Diew
Keywords: Engineering::Civil engineering
Issue Date: 2019
Source: Yuen, K. F., Wang, X., Ma, F. & Wong, Y. D. (2019). The determinants of customers’ intention to use smart lockers for last-mile deliveries. Journal of Retailing and Consumer Services, 49, 316-326. https://dx.doi.org/10.1016/j.jretconser.2019.03.022
Journal: Journal of Retailing and Consumer Services
Abstract: Anchored on the resource matching, perceived value, and transaction cost economics theories, this study analyses the determinants of customers' intention to use smart lockers for last-mile deliveries. Based on stratified sampling, survey data were collected from 230 smart locker users in China and analysed using structural equation modelling. The results show that the effects of convenience, privacy security, and reliability on customers’ intention are fully mediated by perceived value and transaction costs. This study enriches theoretical research on self-service technologies in last-mile deliveries, offers insights into consumer behavioural research on computer–human interactions, and provides implications for transport policy.
URI: https://hdl.handle.net/10356/152188
ISSN: 0969-6989
DOI: 10.1016/j.jretconser.2019.03.022
Rights: © 2019 Elsevier Ltd. All rights reserved.
Fulltext Permission: none
Fulltext Availability: No Fulltext
Appears in Collections:CEE Journal Articles

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