Please use this identifier to cite or link to this item:
Title: Transferring corporate service philosophyto a library setting
Authors: King, David
Keywords: Library and information science
Issue Date: 1996
Source: King, D. (1996). Transferring corporate service philosophyto a library setting. Library and Information Science Research E-Journal, 6(1-2), 1-6.
Journal: Library and Information Science Research E-Journal 
Abstract: Imagine walking into your bank to make a deposit. As you approach the teller, you decide to ask about current CD rates. After asking your question, the frazzled teller says "Well, they're on that big sign right behind me. Look for yourself!" If this attitude became the norm at your bank, you would probably begin to look for another bank one that treated you as a respected customer. Now transfer this same scenario to a library setting: the bank customer is the patron and the teller is the librarian. If that patron doesn't receive the service she expects, she now has other choices, like fee-based agencies, database connections, or simply not using the library.
ISSN: 1058-6768
DOI: 10.32655/LIBRES.1996.1-2.5
Rights: © 1996 David King. All rights reserved.
Fulltext Permission: open
Fulltext Availability: With Fulltext
Appears in Collections:Library and Information Science Research E-journal (LIBRES)

Files in This Item:
File Description SizeFormat 
Transferring corporate service philosophy to a library setting.pdf351.14 kBAdobe PDFThumbnail

Page view(s)

Updated on May 17, 2022

Download(s) 50

Updated on May 17, 2022

Google ScholarTM




Items in DR-NTU are protected by copyright, with all rights reserved, unless otherwise indicated.