Please use this identifier to cite or link to this item: https://hdl.handle.net/10356/152928
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dc.contributor.authorWang, Xueqinen_US
dc.contributor.authorWong, Yiik Diewen_US
dc.contributor.authorYuen, Kum Faien_US
dc.date.accessioned2021-10-21T05:49:42Z-
dc.date.available2021-10-21T05:49:42Z-
dc.date.issued2021-
dc.identifier.citationWang, X., Wong, Y. D. & Yuen, K. F. (2021). Does COVID-19 promote self-service usage among modern shoppers? An exploration of pandemic-driven behavioural changes in self-collection users. International Journal of Environmental Research and Public Health, 18(16), 8574-. https://dx.doi.org/10.3390/ijerph18168574en_US
dc.identifier.issn1660-4601en_US
dc.identifier.urihttps://hdl.handle.net/10356/152928-
dc.description.abstractDue to health concerns related to COVID-19, shoppers have learned to minimise social contact by adopting various contactless self-service technologies to fulfil their consumption needs. This study explores shoppers' behavioural changes in relation to self-service, using the special research context of e-commerce self-collection services. By synthesising insights from the health psychology literature, this study proposes an affective-cognitive-social perspective to explain the pandemic-driven behavioural changes of self-collection users. The survey instrument is used for online data collection (n = 500), and a combined (descriptive and quantitative) method is adopted for data analysis. Our results suggest that, although with a relatively weak predictive power, the affective and cognitive appraisals of health risks lead to the reinforced usage of self-collection service. This also applies to the factors of action/coping planning and subjective norm. This study theoretically contributes to the self-service literature and creates managerial implications for retailers and logistics operators.en_US
dc.description.sponsorshipNanyang Technological Universityen_US
dc.language.isoenen_US
dc.relation.ispartofInternational Journal of Environmental Research and Public Healthen_US
dc.rights© 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https:// creativecommons.org/licenses/by/ 4.0/).en_US
dc.subjectSocial sciences::Sociologyen_US
dc.titleDoes COVID-19 promote self-service usage among modern shoppers? An exploration of pandemic-driven behavioural changes in self-collection usersen_US
dc.typeJournal Articleen
dc.contributor.researchSingapore Centre for Environmental Life Sciences and Engineeringen_US
dc.identifier.doi10.3390/ijerph18168574-
dc.description.versionPublished versionen_US
dc.identifier.pmid34444323-
dc.identifier.scopus2-s2.0-85112372435-
dc.identifier.issue16en_US
dc.identifier.volume18en_US
dc.identifier.spage8574en_US
dc.subject.keywordsSelf-serviceen_US
dc.subject.keywordsLast-mile Logisticsen_US
dc.description.acknowledgementThis research was funded by Nanyang Technological University, CEE internal seed fund (2019).en_US
item.grantfulltextopen-
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